Tips For Selecting the Right Survey Software

Tips For Selecting the Right Survey Software

Using surveys to collect customer feedback has become the latest trend with many leading organizations. The goal is to gather information on how to improve customer satisfaction and thereby perk up sales and customer loyalty. Another latest development is the use of survey software. As there is an abundance of such Software on the web, selecting one can be a tough job indeed. Apart from checking the aptness of the survey software to your business, you also have to look at other aspects like price, features, ease of use etc.

Choosing the right type:

There are basically two types of Survey software. The first is the external type which you can install on your own computer and manage it all yourself. The other one is hosted as a web based application which can be accessed from any computer connected to the internet. The web based type gives you the advantage of access from anywhere.

Research:

You can go through review websites and compare the various software presented for survey. Consider the features, prices, usability etc as mentioned in the reviews.

Features:

Although there is a multitude of features available, see that you select the ones that you really need rather than wasting money on features irrelevant to your business. Conversely, there is nothing wrong in spending a few extra bucks on features that are just right for your company.

Trial Period:

Try software that offers free trial period for survey. This allows you to check whether the software meets your company's unique survey requirements.

Technical Support:

Consider the support facilities offered by the survey software company. This is very important as you will surely need support during the installation and configuration stages.

If you don't want to spend money, then you can try open source. One example is Lime Survey; a simple yet robust survey software that doesn't cost a penny.